Privacy Policy

Here at Relio Services Ltd we respect your right to privacy and are committed to protecting it. This policy explains how we collect your information and what we do with it in the course of our business.

The policy may be updated from time to time with any changes being posted here. Continued use of the site indicates your agreement with and acceptance of any policy changes as posted here. If we make any significant changes we may also email you signposting you to the changes.

Please read through to understand what we do with your information. By voluntarily providing information to this website you are agreeing with the practices and procedures set out in this policy. This may include the processing of your personal information as detailed below.

We are registered with the Information Commissioner's Office with registration number ZA229787 and the Data Controller is Relio Services Ltd, Second Floor, The Quadrant, Manglier Street, Victoria, Mahe, Seychelles.

Relio Services Ltd promotes products which are not designed to appeal to or be sold to anyone under 18 years of age. If you are under 18 years of age you must not use this website.

If you have any queries relating to our use of your personal information or any other related data protection questions please contact us at

How do we collect personal information, what information do we collect and how it is used?

When you browse our website we may automatically collect some information to improve and personalize your browsing experience. This may include details about your computer, IP address, which pages you visit and how you use our website.

You may voluntarily provide us with personal information by filing in forms on our website. Typically this information would be provided when filling in a form to obtain a quote. We will collect your name, address, contact details and financial requirements only.

We do not knowingly collect or store any personal information about children under the age of 18. If you are aged under 18 please get your parent or guardian's permission before you provide any personal information to us.

If you are providing us with another person's information you should first ask them to read this Privacy Policy. By giving us information about another person you are confirming that they have given you consent to provide the information to us and that they understand how their details will be used.

In order to ensure the Services we provide you continue to meet your needs we may ask you for feedback on your experience of using the Sites. Any feedback you provide will only be used as part of our programme of continuous improvement and will not be published on the Sites.

Who might our partners share your personal information with?

Some of our partner third parties may use your information we have shared to assess your eligibility to obtain certain products and to check against fraud. They may do this by checking against existing information they hold for you, using fraud prevention services, against industry databases, using public information and comparing with Office of National statistics data.

Should you enter into a contract with one of our partners we strongly advise you to check their own privacy and data handling policy.

We may also share your information in the following circumstances.

  • Analytics and search engine providers to assist us in operating and optimizing the website and our service to you. This information is normally used in a way that does not directly identify you.
  • Business partners, suppliers and sub-contractors to fulfil any contract we have with them or you.
  • To comply with a court order or similar legal request.
  • To protect the rights, property or safety of Relio Services Ltd or our business partners.
  • To enforce or apply our Terms and Conditions.
  • If we reasonably believe false or misleading information has been supplied details may be provided to fraud prevention agencies in order to protect Relio Services Ltd and our business partners against fraud.

Why do we process your personal information?

We will only collect and use your personal information in accordance with data protection laws. Our grounds for processing your personal information are as follows:

1. Legitimate Interests - We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of "legitimate interests" as a justification for processing your personal information. Our legitimate interests for processing your personal information are:

2. To enable you to access and use our services, tracking sales and lead performance. Using your information in this way is an essential part of us being able to provide the services to you;

2.1 To communicate with you about the services. We need to keep you informed about your use of the Services for example sending you a confirmation email of the third party we have transferred you to. This won't include marketing communications; and

2.2 To improve our Services. We may use your personal information to: personalise aspects of our service; for market research; and to use our smart search services. We constantly aim to improve our Services to you and using your personal information in this way helps us to do this.

From May 2018, you will have a right to object to our use of your personal information for these legitimate interests including where we may use your personal information to create a profile to inform customer demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we are continuing to process your personal information. Please contact if you wish to exercise this right.

How safe is your data and where we store your information

Your personal data's security is very important to us. This is why, where it's appropriate, our Site uses HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure.

We do our best to keep the information you disclose to us secure. However, we can't guarantee or warrant the security of any information which you send to us, and you do so at your own risk. By using our site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

It might sometimes be necessary for us to transfer your personal information outside of the European Economic Area (EEA) to locations that may not provide the same level of protection as the UK. However, we will only transfer your personal information out of the EEA if we have put in place appropriate safeguards and protections as stated under UK law for example by the use of a data-transfer agreement incorporating certain standard model protection clauses.

The information which we collect may be stored and processed both inside and outside of the European Economic Area. Our business partners may have staff who process your data outside of the EEA. Local data protection laws in those areas may not provide the same level of protection as in the EEA.

By submitting your data you consent that your data may be processed, transferred or handled in this way. Note we do take all reasonable steps to ensure your data is handled securely and in line with this policy and our internal data security policy.

Your personal data rights and how to contact us

You have certain rights under existing data protection legislation including the right to request a copy of the personal information we hold about you, if you request it from us in writing.

From May 2018 you will have the following rights:

(i) Right to access: the right to request copies of your personal information from us, you may do this by sending a written or email request and supplying the statutory fee of £10.00. We will then supply all information we hold for you within 40 days.

(ii) Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete;

(iii) Right to erase: the right to request that we delete or remove your personal information from our systems;

(iv) Right to restrict our use of your information: the right to 'block' us from using your personal information or limit the way in which we can use it;

(v) Right to data portability: the right to request that we move, copy or transfer your personal information;

(vi) Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics (see section 5 above).

To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact us at

If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator which in the UK is the Information Commissioner's Office.

This Privacy Policy shall be governed and construed in all respects in accordance with the laws of England and Wales.

How long do we keep your personal data

Due to the nature of the services we offer we are legally obliged to retain your data for a minimum period of 6 years should you complete a financial transaction with one of our partners. We have taken the position of keeping your data indefinitely due to the potential of having to supply and rely on this information after this time for litigation reasons.

If you have any questions or queries regarding this policy please contact us at and we will be happy to help.